Technical support

We have a support team to support administrators, viewers and users

• Telephone support for emergencies.

• Ticket system for administrative support.

• Support with remote access to your system.

• Trainings

• Upgrades without charge.

• Permanent backup of all information.

To generate a support ticket:

To use remote support, it is necessary that you:

• Download and install the TEAMVIEWER program. (Click on the icon TeamViewer).

• Open TeamViewer.

• During the support session, the technician can control your computer in full; as long as it is off the User Account Control. Otherwise, the assistance of the caller will be asked.

• We call you to tell us the ID and PASSWORD.

• It is recommended that the PC where the remote connection is established count with speakers and a microphone or, failing that, with a headband headset and microphone.

• At the end of the support session, remember to close TEAMVIEWER to complete remote support.