
Technical support
We have a support team to support administrators, viewers and users
-
Telephone support for emergencies.
-
Ticket system for administrative support.
-
Support with remote access to your system.
-
Trainings
-
Upgrades without charge.
-
Permanent backup of all information.
To generate a support ticket:
To use remote support, it is necessary that you:
-
Download and install the TEAMVIEWER program. (Click on the icon TeamViewer).
-
Open TeamViewer.
-
During the support session, the technician can control your computer in full; as long as it is off the User Account Control. Otherwise, the assistance of the caller will be asked.
-
We call you to tell us the ID and PASSWORD.
-
It is recommended that the PC where the remote connection is established count with speakers and a microphone or, failing that, with a headband headset and microphone.
-
At the end of the support session, remember to close TEAMVIEWER to complete remote support.